GeoZine · Support

Common questions and how to reach us

What if my photo has no location?
Some photos were shot with location off, or lost it when forwarded through an app such as WeChat. GeoZine first asks whether it may read the capture location your photo library has on record. If there is still none, you land in “Choose a place”: search for a place name or drag the map to pick a point, and GeoZine builds the image from that. In this case the saved image shows the point you picked.
Why does the map differ from what I remember?
The map comes from OpenStreetMap’s public data and the elevation from public terrain data. Unlike commercial maps, a newly built road or a small place name may not be included yet, and some details may be finer than you remember. If you spot a mistake, write to us, or fix it on OpenStreetMap directly so every app that uses the data benefits.
Why are there no national borders or administrative lines?
GeoZine draws terrain, water, roads and place names, and deliberately draws no boundaries or administrative lines. Place names follow the spelling in common use where the place is.
Does it work offline?
No, it needs a connection. Every render downloads the map tiles and elevation data near the capture point, usually in 5 to 10 seconds. If you are offline it says so right away instead of hanging, and you can tap Retry once you are back online.
Does saving change my original photo?
No. GeoZine only draws a layer over the original, and saving creates a new photo in your library while the original stays untouched. Every pixel not covered by the map and title matches the original exactly.
Which ratios and sizes are supported?
Original, 3:4, 4:5, 9:16 and 1:1. For size you can keep the original size or use a 2560 px long edge, which suits Xiaohongshu.
Can I adjust the title and positions?
Yes. The title and subtitle can be rewritten, and the map block and title group can be dragged, snapping to the margin guides and the photo’s center line.
How do I report a problem?
Tap “Feedback” in the app’s Settings to create an email that includes the version number, or write to geozine@gatheon.com. Including your device model and app version (shown at the bottom of Settings) helps us find the problem faster.

Contact

Questions and suggestions: geozine@gatheon.com